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How to learn why a customer's payment failed and what to do next
How to learn why a customer's payment failed and what to do next
Juan avatar
Written by Juan
Updated over a week ago

If you have recently experienced a failed payment attempt from one of your customers while using our services, please follow these steps to determine the reason for the issue and how to rectify it:

1. Log in to your Stripe dashboard and navigate to the payment section where you can find details about the failed transaction.

2. Look for any error messages or notifications that might explain why the payment failed.

3. If necessary, reach out to the customer to inform them about the payment failure and ask them to address the issue on their end. This could involve updating payment information, resolving a technical error, or verifying additional details.

4. Contact Stripe support: For further assistance and clarification, don't hesitate to reach out to Stripe's support team. They can provide more insight into the failed payment and guide you on how to proceed.

By following these steps and working closely with both the customer and Stripe support, you should be able to resolve the failed payment issue effectively and ensure a smooth payment process in the future.

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