At Momence, we understand the importance of a smooth and uninterrupted experience for our valued studio owners. We strive to provide clarity and assistance wherever possible, especially when it comes to matters concerning payment processing.
Occasionally, it may happen that Stripe momentarily pauses your ability to receive funds into your bank account due to missing information about your business. We want to reassure you that while we integrate with Stripe as our payments processor, the decisions regarding account approval or rejection are solely within the purview of Stripe itself. Momence does not have direct control over these decisions.
If you find that your Stripe account has been rejected or blocked, we recommend taking the following steps:
Log into Your Stripe Dashboard: Firstly, we advise you to log into your Stripe Dashboard. Here, you may find specific reasons provided by Stripe for the rejection or blockage of your account. Stripe typically outlines any required actions or documents needed to resolve the issue: Stripe login
Complete Required Items: Once you have identified the reasons for the rejection or blockage, proceed to complete any necessary actions as outlined by Stripe. This may involve providing additional information, verifying your identity, or fulfilling compliance requirements.
Reach Out to Stripe Support: Should you encounter any uncertainties or require further clarification regarding the rejection of your Stripe account, we encourage you to reach out directly to Stripe's support team. They are equipped to provide detailed guidance tailored to your specific situation. Stripe Support
Stay Updated: Keep an eye on your email for any communication from Stripe regarding your account status. They will typically notify you of any changes or updates regarding your account.
While we understand that encountering such issues can be frustrating, we want to emphasize that Momence is here to support you throughout this process to the best of our ability. However, please remember that the final authority lies with Stripe regarding the status of your payment processing account.