You can now send single One-Off brand-wide messages across all of your franchise locations, removing the need to send the same message location by location.

First check that the feature is activated. Under 'Corporate Entities,' if you don't see the 'One-off messages' listed, contact [email protected] to enable it (must be a corporate/franchise host).

Next, check that the domain you're planning to use is not already in use by one of your locations. Check this by clicking Franchisees > click the dropdown to the right of each location > Open dashboard.

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Within each location's profile click Settings > Marketing suite settings >

Scroll to “Domain verification for emailing” > check that the domain name is something different than what you intend to use. If nothing is listed that's fine.

Repeat for each location.

If you find no conflicts, meaning the domain name you are planning to use is not already in use by one of your franchisees follow the steps below to verify your domain.

If you do find a conflict, do not attempt to verify the domain. Instead, reach out to [email protected] to notify us and we'll make the adjustment for you to give ownership of that domain to the flagship company.

Once the adjustment has been made you can skip to Add a sending email address & start sending near the bottom of this article.

If no conflicts are found, you're good to verify the domain.
Click Corporate Entities > One-off Messages > Go to Verified domains >

Enter the domain you'd like to send messages from. (ex. yourbrand.com) and click Save domain.

Momence will generate a list of DNS records. Add these records to your DNS provider (or, if your IT team oversees this, share this page with them).
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Need guidance? We've put together a list of how to add DNS records to the most common website builders.

Next, wait a day or two for your DNS provider to verify the changes. In Momence, refresh the Verified Domain to see confirm the verification is finalized.

Once finalized, add sending email address. (ex. [email protected]) You're now ready to start sending One-off messages to customers of all locations.

Momence automatically de-dupes so no one gets the same message twice.

In short, to make sure that all legitimate email lands in an inbox, and all illegitimate email lands in spam. Learn more here.

Here are a few FAQ's that may help fill any remaining gaps.