Momence

How to use Two-Factor Authentication with Momence

Why is Two-Factor Authentication required to login?

Not seeing your verification email? Try these things

Momence and GDPR Compliance

Erin

Resources for staff to gain access securely using 2FA

Security / 2 Factor Authentication (2FA)

Create a custom design with text, images, and links

Newsfeed

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

Style guide

Article page title

Home hero title

English

Français

Deutsch

Italiano

Español

Getting Started with Momence

Customer Experience / FAQs

Host Onboarding (for Admins)

Important articles when getting started

Staff Training / Access

Staff Accounts / Teachers FAQs

Front Desk Staff FAQs

Staff accounts 

Point of Sale Overview

Front Desk Role Training with Time Stamps by Topic

Subscriptions and Packs Overview

Clocking in and out

How to Drop Someone into Class from Point of Sale

Staff Can Set Default Locations for a Pre-Filtered Class Schedule

Use the search bar to find things faster

Time Zone FAQs

Momence Term Glossary

Teacher training in 3 minutes

Training

Staff mobile site shortcut - Android

Staff mobile site shortcut - iOS

Staff App

AI Agent

How to test AI Inbox

Getting the most out of AI Inbox

AI & Sales Agent

Support Agent Overview

Support Agent Set-Up Checklist

Set Up Your Support Agent Quickly and Easily

Membership Freeze and Cancellation Policy: How It Works

Tag Based Control

Inbox Escalation and Activity Indicators

Best Practices for Maintaining Your FAQ

Support Agent's Reporting & Performance

Momence Support Agent FAQs

Agent Thinking: Complete Visibility Into Every Conversation

Reply to Greetings and Small Talk

Explain Escalations to Customers

Manage Existing Membership Freezes with the Support Agent

Control Your Support Agent's Response Length

Automatically Resume Your Agent After Staff Take Over

Momence  Inbox Support Agent

Account Settings / Customization

How to set up a late cancellation policy for a specific class template

How long can I wait after class to check a customer in before a they're considered a no-show?

Late cancellation / no show rules now allow you to charge percentages of the service price

Cancellation Policy / Auto Charges

Change the fonts on checkout pages

Customize the video on-demand library

Remove 'spots remaining' text from checkout pages

Collect phone numbers in checkouts

Customize your checkout pages

How to customize the terms you use with customers (ie. Class or Event / Workout or Lesson, etc.)

Customization

How to find your Host ID

How to prevent customers from booking themselves twice into one class

General Setup Settings

Physical Locations

Add Physical Locations, Add Rooms within Physical Locations to help customers book easier

How to adjust the coordinates of a location

Locations Redesign

Locations

Choose the timing of class reminder emails

Send Transactional emails in your timezone (instead of a customer's)

Notifications

Show prices in a customer's local currency

Set up your tax rates

Add / Update a card on file as a host + see your billing history

How do I transfer ownership of a business?

How to set Tax Settings by Location

Payment / Tax Settings

Appointments

New Improvements to Online Appointments

Privacy policy checkbox for appointments booked on web

'Only on request' services for Appointments

Diagnostic Codes

Temporarily Disable Online Appointment Booking for Specific Staff, or Entire Locations

Prevent staff from editing the price of an appointment reservation

Appointment Confirmation by Customers

Recent Updates

Appointments: Board Setup, Board Settings & Service Settings, Explained

Prep and Finish Times

Edit Staff Availability for Multiple Services at Once

Appointment Service Variants

Assign Add-on Services to Specific Staff

Setup & Configuration

Customers Can Now Book Multiple Services in One Checkout

Appointments get new options for checkout price display

Appointment Attendee management gets streamlined

Booking & Checkout

Automate Appointment No-show & Late Cancellation Fees

Fees & Policies

Intake Forms Setup & FAQs

Track Progress with Before & After Photos + Other Stats, Using Intake Forms

Customer Notes (SOAP Notes)

Staff can now sign Intake Forms & SOAP Notes

Intake Forms & Customer Notes

Troubleshooting FAQs - Appointments

Waitlist FAQs - Appointments

Service FAQs - Appointments

Scheduling FAQs - Appointments

Pricing / Payments / Pay Rates / Insurance Invoicing / Payroll FAQs - Appointments

FAQs