To ensure a smooth onboarding, we recommend following these steps in order.

Stripe is a third-party payment processor that integrates with Momence to accept payments from your customers. It lets them save their card on file and sends payments to your Stripe account.

Important:

You can read more about this limitation here.

If your previous platform used Stripe, and you need to now revoke its access to Stripe, log in to your Stripe account > Settings (top right) > then under Business Settings, under Team and Security, click Authorized applications, locate the old platform, and click Revoke.

You can choose whether the customer absorbs credit card fees.

To update this setting, go to Settings > Host Account > Info. Then toggle the fee settings on or off.

Step 1: Connect Zoom

To connect Zoom, in Momence, click Apps & Integrations > Integrations > Zoom > Connect Zoom account > enter your Zoom login credentials.

Step 2: Turn off Personal Meeting ID (PMI) Setting in Zoom.us

Next, log in to zoom.us > Settings > turn off the setting for 'Use Personal Meeting ID (PMI) when scheduling a meeting.'

Step 3 (optional): Consider Additional Settings for Online Classes

In the Momence platform, choose whether you'd like automatic check-ins. If enabled, this checks whether someone on the registered list has joined the call and automatically marks them as checked in, saving you that extra step.

Also consider enabling automatic recordings to be sent to attendees.
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​Note: This setting requires that you record each class in Zoom that you'd like sent later on to customers. Ie. When you start class in Zoom, click the record button, and it will be sent to all attendees afterward.

Locations can be created from Studio set-up > Locations and rooms.

You can also choose which Stripe account to associate with this location.

When creating a room or space within a location, you'll be prompted to select a 'parent' location.

The blue text above about Zoom refers to this -- after connecting your Zoom account via (Apps & Integrations > Third Party Integrations > Zoom), you'll find that when you create new classes, you'll see an option like this. No room required.

To add a bio and logo, click Settings > Info.

Upload both and save at the bottom.

To preview how it looks after uploading, open the customer-facing mobile app or click your logo in the top left > Your page.

Note: On the mobile app, your logo will be 'framed' in a circle, so square or circular images work best.

To add a waiver, click Settings > Waivers & Terms.

Momence gives you default waiver options to choose from. Select your waiver type > add your content and save.

You can also create a custom waiver type by clicking New Waiver.

Where Can Customers Agree to Waivers?

Customers can agree to a waiver in three ways:

In the Point of Sale (POS), you can:

For child waivers, if you are ringing up the parent in POS, and they are booking for their child, the waiver button next to the child's name will display a child waiver to sign.

Once you click it, you'll see the option to have the parent sign in person.

When Customers are Self-Serving

If the customer is using their own checkout page to make a purchase, they'll be prompted to agree via a checkbox. The waiver they see will depend on what they're buying.

Membership waivers will show when a membership is being purchased.

Customer waivers appear for customers registering for a class.

Child waivers will appear to the parent booking for their children. In this example, Julie is booking for her son, Ben.

To sign custom waivers, go to a customer's profile and click Custom Waivers below their name. From there, you can have them sign in person or email them the waiver link.

Afterward, return to this section, where you'll see a link indicating they signed. If you click it, you'll see what they agreed to and the timestamp of their signature.

To choose your cancellation policy, click Settings > Cancellation policy.

To skip right to creating auto-charge rules, click here.

Then choose your cancellation policy preference for both classes and appointments. Then, set your 'Cancellation credit cut-off'.

Example:

In the photo below,

This means that:

Next, set a 'late cancellation period'. This allows you to track customers that cancel extra late (search your reports for 'late cancellations'). It also allows you to add Rules that auto-charge for Late Cancels and No-shows.

After setting the late cancellation period (say, 60 minutes), click Add new rule.

Next, we'll break down each section of this pop-up menu and what it means.

First, choose what the penalty rule is for (Either a late cancellation or a no-show).

Then choose which membership this rule applies.

Next, choose when the penalty will be charged. Hover over the question mark to see an explanation of each option.

Notice how the hover-over language updates for each option ('Every', 'Minimum' & 'Exactly') as you change the 'number of times' field.

Lastly, choose whether to have this rule look back x amount of days/months, or...

... choose to only look at during a specific membership renewal period (ie. if it's a one-month renewal, the rule will apply to just that period, then restart at the beginning of the next renewal.

Then set the penalty that will be charged and click Create rule.

On the Staff accounts page, click Settings > Staff Management > Staff Accounts you can:

On the Teachers/instructors page (click Studio Setup > Teachers / Instructors) you can:

The video below covers all of the above, plus how to:

This will cover how to add pay rates for teachers teaching classes and appointments. These rates are paid on a per class basis or per appointment basis.

To set hourly pay rates -- like for a front desk role or anyone that clocks in and out, click Settings > Staff Accounts. These hourly rates can be tallied up with all other rates in the Combined Payroll Report.

Pay rates for those that teach classes or appointments can be created in a number of ways, using base rates or percentage splits to name a couple examples.

To get started, click Studio set-up > Pay rates > Add pay rate.

From the Add Pay Rate page you'll find each section contains a question mark to hover over. This will give an explanation of how the payment option works.

A base rate is the amount the instructor gets paid for teaching the class, regardless of how many customers register.

Pay per customer tacks on an additional amount for each customer that shows. (note: you can choose to use just Pay per Customer without a base rate if you prefer)

A Percentage split looks at the total revenue of the class and allows you to split it with the teacher, where the teacher receives whatever percentage you list here.

For a more in depth tour of how each section works, see the video below.

Adding multiple rules: You may choose to set progressive ranges of pay, using Rules.

This pay rate pays $2 per customer for the first 15 customers, then switches to pay $3 per customer for next 15.

So, if this pay rate is assigned to a class, and:

This progressive range of pay can incentivize your teachers to fill up their classes.

Additional settings

At the bottom you'll find Additional Settings. From here you can require that customers need to be checked in in order for teachers to get paid for their attendance. Note that, by default, this setting is toggled off.

This pre-populates the teachers pay rate where ever you schedule them, regardless of what they're being scheduled for. You can always edit the payrate to something else after it pre-populates.

To set this click Studio Setup > Teachers > click the drop down menu to the right of the teacher > Edit.

While setting a universal default pay-rate for each teacher can save time with scheduling, setting default pay rates for when that teacher teaches certain classes and appointments makes scheduling a lot easier.

More importantly, it ensure's you don't have to remember who gets paid which rate when you're scheduling -- after assigning a teacher to a specific class or appointment, it just auto-fills the default rate you originally chose for this scenario.

Before scheduling your classes and appointments, you can control which pay-rate will auto-populate for a teacher they are scheduled to teach:

• a class that came from a specific template

• any appointment service scheduled on a specific appointment board

• a specific service scheduled on an appointment board

Each case above will override the default rate you set. In other words, you're basically saying 'Hey Momence, plan to assign this default rate when I schedule this teacher anywhere, unless:

(Ie. When this teacher is assigned to a class created from a specific template, assign this payrate)

Click Studio set-up > click the dropdown menu to the right > click Detail.

In the Class templates default pay rates, click the dropdown menu to the right, then Edit pay rate.

To set a default rate for a teacher click Studio Setup > Teachers > edit the teacher

(Where all appointments booked for this teacher on this board's schedule will auto assign this pay rate -- unless a default pay rate for this teacher has been assigned to the specific service being performed)

To set a default rate for a specific appointment board click Appointments > Boards > click the board

Then edit the teacher's default pay rate.

To set a default rate for a specific appointment service, click Appointments > Services > click the dropdown menu to the right of the service > click Service Detail.

Then edit the teacher's pay rate, like this.

To run pay roll, click Studio Setup > Pay Rates > click the Run Payroll button in the top right.

This will prompt you to choose if you'd like to see the payroll report for Classes or Appointments. You'll then have a chance to set date parameters before downloading the report.

​​If you want a report that includes, classes, appointments, hourly wages and tips, use the combined payroll report, which can be found in under Analytics > Reports > Staff Payroll.

***Important: If you are planning to create online classes, make sure you've first connected zoom. You'll find steps for this at the top of this article.

Class templates allow you to:

To create a template, and a recurring series from that template,

click Classes > Schedule > New Class > Recurring Series > New template (+ button).

In this video, we'll create a subscription that:

To start, click Memberships > Subscriptions/Packs > Subscriptions

Name it > price it (for the monthly charge) > in Duration Settings choose 'absolute interval' for renewing subscriptions > choose one month. Note: 'specific interval' is for fixed start and end dates. Ex. January 1 - March 31.

Toggle on this auto renewal setting.

At bottom of the page choose what this subscription can be used toward.

Click Create, then choose whether to make it public by clicking Subscriptions/Packs > then turning on the 'Featured at Checkout' toggle.

Click Studio set-up > Retail Products > Create new product

Click Studio set-up > Transactional templates > select the template in question.

To make your Transactional Templates more personal, click Drag & Drop > Add Content

Then start dragging content over.

Click Settings > Offerings > Branding.

At the bottom of the checkout page you'll find fields to edit font and copy.

The self check-in kiosk allows you to eliminate the need to check your customers into class. It displays all classes happening today for your customers to select from. Once they select their upcoming class that they've registered for, they'll see a toggle next to their name.

To get started, click Apps and Integrations > App Store > activate Self Check-in Kiosk

Create a test customer account. Download the customer facing mobile app from Apple App Store or Google Play. Sign up as a customer. Once you've created a password, you'll see a list of 'hosts' around you. You can always re-access this list later by clicking Account > App settings > Add host.

Hosts are only discoverable if they are on Momence custom plan.