Follow these sections in order to get your business ready for customers. Each link opens a short article with the steps. If you plan to offer online classes, connect Zoom before you create classes.
Connect Zoom
Connect Stripe
Add Locations, Waivers, and Cancellation Policies
Add Staff, Pay Rates, and Payroll
Create Classes, Subscriptions, Products
Create a class from a template
***Important: If you are planning to create online classes, make sure you've first connected Zoom. You'll find the steps at the top of this article.
Class templates allow you to:
save a class name and description as a template
reuse that template every time you need to schedule a variation of that class, reducing your clicks down to just these required fields:
Class duration
Teacher
Location
Start date/time
Weeks to schedule in advance
Make changes from one place to all series of classes that were created from that template by editing the template
To create a template and a recurring series from that template,
click Classes > Schedule > New Class > Recurring Series > New template (+ button).
Create a subscription that auto-renews
To start, click Memberships > Subscriptions/Packs > Subscriptions
Name it > price it (for the monthly charge) > in Duration Settings choose 'absolute interval' for renewing subscriptions > choose one month. Note: 'specific interval' is for fixed start and end dates. Ex. January 1 - March 31.
Toggle on this auto renewal setting.
At bottom of the page choose what this subscription can be used toward.
Click Create, then choose whether to make it public by clicking Subscriptions/Packs > then turning on the 'Featured at Checkout' toggle.
Create a product
Click Studio set-up > Retail Products > Create new product
Customize the Customer Experience
View / Edit your transactional email templates
Click Studio set-up > Transactional templates > select the template in question.
To make your Transactional Templates more personal, click Drag & Drop > Add Content
Then start dragging content over.
Branding - customize your checkout page colors and also the font and copy
Click Settings > Offerings > Branding.
At the bottom of the checkout page, you'll find fields to edit font and copy.
Set up your self check-in kiosk
The self check-in kiosk eliminates the need to check your customers into class. It displays all classes happening today for customers to select. Once they select the upcoming class that they've registered for, they'll see a toggle next to their name.
To get started, click Apps and Integrations > App Store > activate Self Check-in Kiosk
Host FAQ's
How can I view other studios around me that are using Momence?
Create a test customer account. Download the customer-facing mobile app from the Apple App Store or Google Play. Sign up as a customer. Once you've created a password, you'll see a list of 'hosts' around you. You can always re-access this list later by clicking Account > App settings > Add host.
Hosts are only discoverable if they are on the Momence custom plan.