Momence Help Center

Customer communication

BIG News: Momence Phone Numbers are Callable

Unsubscribe Customers from Marketing SMS Messages

What are Segments and how do they factor into SMS tiers?

Customer Segments

In segmented lists, can I filter customers by class tag?

See Who's Waiting On a Response in Your Inbox with the “Not Responded” Filter

Message your customers from your Inbox

View your sent messages

In my Inbox, how do I use Segmented Lists and Filters?

I'm not seeing messages in the inbox. What can I try to fix this?

Transactional templates

Customize your transactional email templates

Variables that sometimes need extra explanation

Edit the email template for unsuccessful renewals

Drag and Drop Email templates are now available for Transactional Templates

How do variables work in Transactional Email Templates?

New Customer Segment Filters: "Customers who don’t have selected membership active", "Customers who don’t have this tag"

Notify customers when they've used their pack's last credit, using Sequences

Automatically Send Waiver Changes to Customers Registered for Upcoming Classes

Check your monthly text message (SMS) limit